Decryption errors can occur for several reasons. Here's how to troubleshoot them.
Wrong Password
The most common cause is entering the wrong password. Double-check your password, paying attention to capitalization and special characters.
Copy-Paste Issues
When copying passwords, sometimes extra spaces or characters get included. Try typing the password manually instead.
Corrupted Data
In rare cases, data corruption can cause decryption to fail. If you believe this has happened, contact support for assistance.
Quick Fixes
- -Try typing the password manually
- -Check for caps lock
- -Clear your browser cache
- -Try a different browser